Complaint Policy

Date of Revision: 2 January 2026

Service Provider: Worldwide Digital Media Ltd
Address: PO Box 143 BN18 8DF
Phone: +44 3333 130018
Website: fantasycreatures.ai
Email: [email protected]

1. Purpose

This Complaint Policy explains how users may raise concerns or complaints relating to the Services operated by Worldwide Digital Media Ltd and how such complaints are handled.

2. Scope

This Policy applies to all complaints relating to access to, use of, or payment for the Services.

3. Submitting a Complaint

Complaints may be submitted by email to [email protected] or via the contact functionality available within the Services.

4. Information Required

To allow proper investigation, users should include their registered email address, a clear description of the issue, relevant dates and times, and any supporting information.

5. Review Process

All complaints are reviewed in a fair, impartial, and confidential manner. We may request additional information where necessary.

6. Resolution Timeframe

We aim to acknowledge complaints promptly and resolve them within a reasonable timeframe, normally within 7 calendar days.

7. Escalation

If you are dissatisfied with the outcome, you may request escalation for further review.

8. Chargebacks and Fraud

Users are encouraged to contact support before initiating chargebacks. Abuse of chargeback processes may result in account restriction.

9. Contact

Questions or requests regarding this Complaint Policy can be sent to: [email protected], by phone on: +44 3333 130018,
or by post to: Worldwide Digital Media Ltd, PO Box 143 BN18 8DF.